YOUR FRIENDLY LOCAL TECH TEAM
Worried you clicked something?
If a pop-up, phone call or text has left you worried, we check your computer or phone, remove malware, secure your accounts and explain what happened. Fixed price for the clean-up, remote where possible.
Let’s get you
back to it.
PRACTICAL HELP
Let’s find the right fix.
If a pop-up, phone call or text has left you worried, we check your computer or phone, remove malware, secure your accounts and explain what happened. Fixed price for the clean-up, remote where possible.
How we can help
- Virus, malware and pop-up removal
- Help after a scam call or remote-access scam
- Password and account security checks
- Advice on what to watch for next time
We confirm scope, availability and costs before work starts. Parts, licences and specialist services are quoted separately.
FROM “HELP!” TO “HANDLED.”
A simple way to get sorted.
Tell us what’s happening
Call or request a callback. We listen and work out the next step.
Agree on the cost
We explain the scope, price and appointment options before you commit.
Get the right help
A technician assists remotely or onsite, depending on the job.
Get back to your day
We explain what was done and arrange payment after the service.
TECH TALK, WITHOUT THE TECH TALK.
You don’t need to know
what’s wrong.
That’s where we help.
No jargon. No pressure to buy a replacement before understanding your options. Just a conversation about getting your technology working for you.
A FEW THINGS YOU MAY BE WONDERING
Good questions.
Clear answers.
Can someone come to my home?
Yes. Home visits are available in Mount Waverley and nearby suburbs. There is no call-out fee within 10 km of Mount Waverley, and a $30 travel fee from 10 to 20 km.
Will I know the cost first?
Yes. We explain the price, any minimum charge and any parts before work starts. Nothing extra is done without your approval.
What does "No fix, no fee" mean?
If we can't fix the problem, you don't pay for our time. Parts or equipment you approved are charged separately.
What is the 14-day workmanship guarantee?
If the same problem comes back within 14 days of our work, we fix it at no charge. Parts or equipment you approved are charged separately.
Can I call outside business hours?
Yes. Our AI assistant answers 1800 427 978 24/7, takes your details and can book you in. Our team works 9am to 6pm, Monday to Friday, with weekends by appointment.
Can you help remotely?
Many software, email and account problems can be fixed remotely. We explain how it works and only connect with your permission.
Do you help seniors?
Yes. We give patient, unhurried help at home with computers, phones, tablets, email and video calls, and we leave simple written notes.
Do you support small businesses?
Yes. Tell us what your business needs and we will talk through the right support for you.
LET’S MAKE TECH ONE LESS WORRY
Tell us what’s
getting in your way.
A member of our team will discuss your enquiry and the next step. Appointments are confirmed by the team.
1800 427 978Contact us to confirm appointment availability.
Call any time: our AI assistant answers 24/7 and can book you in.
[email protected]