YOUR FRIENDLY LOCAL TECH TEAM
Questions & answers
Clear advice. Practical solutions. Friendly people.
Let’s get you
back to it.
QUESTIONS & ANSWERS
Good questions.
Clear answers.
Can't see your question? Call us any time or request a callback below.
Can someone come to my home?
Yes. Home visits are available in Mount Waverley and nearby suburbs. There is no call-out fee within 10 km of Mount Waverley, and a $30 travel fee from 10 to 20 km.
Will I know the cost first?
Yes. We explain the price, any minimum charge and any parts before work starts. Nothing extra is done without your approval.
What does "No fix, no fee" mean?
If we can't fix the problem, you don't pay for our time. Parts or equipment you approved are charged separately.
What is the 14-day workmanship guarantee?
If the same problem comes back within 14 days of our work, we fix it at no charge. Parts or equipment you approved are charged separately.
Can I call outside business hours?
Yes. Our AI assistant answers 1800 427 978 24/7, takes your details and can book you in. Our team works 9am to 6pm, Monday to Friday, with weekends by appointment.
Can you help remotely?
Many software, email and account problems can be fixed remotely. We explain how it works and only connect with your permission.
Do you help seniors?
Yes. We give patient, unhurried help at home with computers, phones, tablets, email and video calls, and we leave simple written notes.
Do you support small businesses?
Yes. Tell us what your business needs and we will talk through the right support for you.
LET’S MAKE TECH ONE LESS WORRY
Tell us what’s
getting in your way.
A member of our team will discuss your enquiry and the next step. Appointments are confirmed by the team.
1800 427 978Contact us to confirm appointment availability.
Call any time: our AI assistant answers 24/7 and can book you in.
[email protected]