Privacy policy

Your information

Last updated: 27 October 2026

OzTechHub (ABN 71 622 674 257) provides computer and IT support to homes and small businesses around Mount Waverley, Victoria. This policy explains what personal information we collect, why, and how you can access, correct or delete it. We follow the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

• Enquiries and bookings: your name, phone number, email, suburb or address, whether you're a home or business customer, and details of the problem, when you fill in a form on this website, call us or message us.
• Phone calls: calls to 1800 427 978 may be answered by Tess, our AI phone assistant. Tess tells you she is an AI at the start of the call. What you say is converted to text so she can understand and reply, and a summary of the call is saved with your enquiry or booking.
• Job records: the work we do, the devices involved, quotes and invoices.
• Social media: if you message or comment on our Facebook, Instagram or TikTok pages, we see what those platforms show us.

We don't need, and won't ask for, your passwords, banking details or identity documents by phone or form.

How we use it

To respond to your enquiry, book and carry out work, send quotes and invoices, follow up on a job, and keep records we're required to keep. We only send marketing emails if you've opted in, and you can unsubscribe at any time.

Who we share it with

We don't sell your information. We use these service providers to run the business:

• our web and email hosting provider, on servers in Australia, for this website, our booking system and email;
• Microsoft Azure (Australia East region), to convert phone audio to text and Tess's replies to speech;
• Anthropic, to power Tess's conversation, which may process call text outside Australia;
• Brevo, for marketing emails, only if you've opted in;
• Meta and TikTok, for messages and comments you send us on their platforms.

These providers handle information only to provide their service to us.

Cookies and tracking

This website doesn't use advertising or analytics cookies or third-party trackers.

How long we keep it

We keep enquiry, booking and job records for as long as we need them to provide our services and meet tax and legal obligations, generally up to 7 years for invoices and job records. You can ask us to delete enquiries that didn't become a job at any time.

Access, correction and deletion

You can ask to see, correct or delete the personal information we hold about you. Email [email protected] or call 1800 427 978. We'll respond within 30 days. If we can't delete something because the law requires us to keep it, we'll tell you why.

Complaints

If you're unhappy with how we've handled your information, contact us first at [email protected] and we'll try to resolve it. If you're still not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Contact

OzTechHub
Email: [email protected]
Phone: 1800 427 978